Return & Refund Policy

Last Updated: 24 August 2026

At Ishani Trading, we aim to ensure that customers receive their orders in good condition and as described. This Return & Refund Policy explains when products may be returned, exchanged, or refunded.

1. Eligibility for Returns

A return may be accepted where:

• The product received is damaged or defective.

• The wrong product was delivered.

• The product is materially different from the product ordered.

• The order has another issue that qualifies under our return policy.

Returns are subject to verification and approval by Ishani Trading.

2. Cosmetics and Hygiene Products

Due to hygiene, safety, and product integrity considerations, certain cosmetics, beauty, personal-care, and related products may not be eligible for return once opened, used, unsealed, or tampered with.

Products must generally be returned in their original condition, packaging, and with all applicable labels and accessories intact.

3. Damaged Products

Customers should inspect their package upon delivery.

If a product arrives damaged, please contact Ishani Trading as soon as possible with:

• Order number

• Product details

• Description of the issue

• Clear photographs or videos of the damaged product and packaging, where requested

We will review the claim and determine the appropriate resolution.

4. Wrong Product Received

If you receive a product different from the one ordered, please contact us promptly.

After verification, Ishani Trading may arrange a replacement, return, refund, or another appropriate resolution.

5. Defective Products

If a product appears to have a manufacturing defect or other qualifying issue, please contact us with the relevant order details.

The product may need to be inspected before a replacement or refund is approved.

6. Return Request Period

Return requests should be submitted within 7 days of delivery, unless a different period is specifically communicated for a particular product or order.

Requests submitted after the applicable period may not be accepted.

7. Products Generally Not Eligible for Return

Unless required by applicable law or specifically approved by Ishani Trading, returns may not be accepted for:

• Products that have been opened or used.

• Products with broken or removed seals.

• Products damaged after delivery due to customer handling.

• Products without their original packaging where packaging is required for verification.

• Products returned without prior approval.

• Products purchased under special or non-returnable terms.

• Products returned after the applicable return period.

8. Wholesale and Bulk Orders

For wholesale and bulk orders, return conditions may vary depending on the product, quantity, order value, and agreed commercial terms.

Customers placing large orders are encouraged to verify product details and quantities before confirming the order.

Any special return terms agreed for a bulk order will take precedence where legally permitted.

9. Return Approval

Customers should not send products back without first contacting Ishani Trading and receiving return instructions.

Once a return request is reviewed, our team will inform the customer whether the return is approved and provide the applicable return procedure.

10. Return Shipping

Where the return is due to an incorrect, damaged, or defective product attributable to Ishani Trading or its fulfillment process, Ishani Trading may arrange or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, shipping costs may be the responsibility of the customer.

11. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return and the original payment method.

Refunds may be processed after the returned product has been received and inspected.

The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

12. Exchanges and Replacements

Where appropriate and subject to product availability, Ishani Trading may offer a replacement or exchange instead of a refund.

If the same product is unavailable, an alternative resolution may be offered.

13. Order Cancellation

Cancellation requests should be submitted before an order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

14. Refused Deliveries

If a customer refuses delivery without an approved reason, the order may be returned to Ishani Trading.

Any applicable shipping, return, or re-delivery charges may be deducted or recovered where permitted by applicable law and the terms of the order.

15. Fraudulent or Abusive Returns

Ishani Trading reserves the right to investigate suspicious, fraudulent, repeated, or abusive return requests.

Appropriate action may be taken where there is evidence of misuse of the return process, subject to applicable law.

16. Consumer Rights

Nothing in this Return & Refund Policy is intended to restrict or exclude any rights or remedies that customers may have under applicable consumer protection or other laws.

Where applicable law provides a mandatory right to return, replacement, repair, or refund, those rights will continue to apply.

17. Changes to This Policy

Ishani Trading may update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

18. Contact Us

For return, replacement, or refund enquiries, please contact Ishani Trading using the contact details provided on our website.

Please include your order number, registered phone number/email, and details of the issue so that our team can assist you efficiently.

Ishani Trading
Wholesale Cosmetics & Beauty Products